Refund Policy

Last updated: February 7, 2026

This Refund Policy (the "Policy") describes how we handle refund requests for paid access to Whisper (the "Service").

This Policy is part of the Terms of Service. Nothing in this Policy limits mandatory consumer rights that apply to you under applicable law.

1. General principles

  • The Service is a digital service. Access is delivered via an activation token (license key).
  • Payments are processed by third-party payment providers (for example Paddle, Cryptomus and others). We do not store full payment card details.
  • If a refund is approved, it is issued back to the original payment method where technically possible, or as otherwise agreed.

2. When the service is considered delivered

Access is considered delivered when an activation token has been generated and sent to you (typically to the email you provided at checkout) and the Service is technically available for use.

3. Cases where a refund may be granted

We may grant refunds in particular in the following cases:

  • Duplicate or erroneous charge (double payment, repeated charge for the same order/period).
  • Charge without access delivered due to our fault (for example, the token was not issued/delivered and we cannot remedy it within a reasonable time).
  • Verified technical inability to use the Service, confirmed by support, where we could not provide a workable solution.

In other cases (including non-use, change of mind, forgetting to cancel a renewal, or dissatisfaction with AI outputs), refunds may be denied unless required by law.

4. Time to request a refund

We recommend submitting refund requests within 14 days from the payment date. Later requests are reviewed case-by-case considering the circumstances and applicable law.

5. Paddle payments

If your payment was processed by Paddle, Paddle may be the merchant of record and your refund may be subject to Paddle’s processes and policies. You can contact us and we will help coordinate the request with the provider.

6. Crypto payments

Crypto payments may be irreversible. If a crypto refund is possible, it will be handled on a best-effort basis and may require you to provide a refund address. Network fees may apply.

7. Subscriptions and cancellation (if applicable)

  • Some plans may be subscriptions with automatic renewals managed by the payment provider.
  • Cancellation is performed via the provider’s interface (or by contacting support if applicable).
  • After cancellation, access normally continues until the end of the paid period. Pro-rated refunds are usually not provided unless required by law.

8. How to request a refund

Email microstudio132@gmail.com and include:

  • the email used at checkout;
  • payment date and amount;
  • payment provider (Paddle / Cryptomus / other);
  • transaction/order ID (if available);
  • a short description of the issue and any relevant screenshots/logs.

9. Contact

Financial questions: microstudio132@gmail.com.